Terms & Conditions

We are committed to making your Kellygreen Home shopping experience as easy and convenient as possible. We want you to feel good about what you buy from us, so we stand behind every product we sell.

Privacy Policy
We respect your privacy at Kellygreen Home and are committed to protecting it.  We will not sell, rent or disclose any information to any third party.  Any  information you give us will only be used by us,  unless an item is drop shipped.  In that case,  only pertinent information for shipping will be used.  These companies are never allowed to contact you or use any information in any way except to ship the products purchased. Credit card info is secure at all times and is not kept on file, but your name, email and phone number will remain on file should we need to contact you regarding any questions or the status of your order.  We may also notify you by email about special offers, events or products we think you would want to know about.

Protecting Your Information
Whenever you place an order at Kellygreen Home, you will be using our secure server, which encrypts all of the information you give us before it is even sent to us, preventing any unauthorized access. We use SSL (Secure Sockets Layer) encryption technology for all orders and information transferred to our payment gateway provider’s database which is accessible only by those with authorized  access.  They are required to keep all information confidential.  After a transaction, your private information (credit cards, personal info, financials, etc.) will not  be stored on our servers.

Placing an Order

Orders are placed by creating an account with your own Log-In and password.

If you do not wish to create an account with us, you can place an order over the phone by calling 213.353.0488 between the hours of 11am to 7pm  PCT Tuesday through Sunday, or you can fax an order to 323.344.8266 or 8202.

Payment Options
We accept Visa, Mastercard or American Express.  Kellygreen Home On-Line Gift Cards will be available soon.

Gift Cards
A Kellygreen Home Gift Certificate Cards can be purchased in either store location and used for in-store purchases at this point in time.

Special Orders
A special order is for a product or option that we don’t typically keep in stock and or is made to order.  Special order items may have varying ship times which will be sent via email and are returnable for store credit only and are subject to a 20% restocking fee.

Cancelling an Order
Orders can be cancelled within 24 hours of being placed and no later.  Please contact us immediately to cancel an order at: www.KellygreenHome.com

Returns
We hope you are thoroughly satisfied about all your purchases from us, but if for some reason you are not, please send item/s back  within 21 days from delivery date.  Products must be in their original condition with the original receipt, packing, inserts, tags, etc. also in their original condition. Purchases during the holiday season (November 14th – December 24th) may be returned until January 14th of the following year. Returns are not accepted on bedding, skin care, personal care or beauty products.  Special orders are subject to a restocking fee of 20% of the original purchase including shipping charges.  In rare cases on orders over $500 with free shipping, we reserve the right to charge a restocking fee equal to the amount paid by Kellygreen Home for shipping to  the client.  All returns are subject to Kellygreen Home’s terms of use and Kellygreen Home is not liable for shipping charges on all returns.  Exchanges are not accepted, but a product can be returned and then “exchanged” by receiving a refund and then re-ordering the new product online.

Please send all returns to:
Kellygreen Home
(include your RA# here)
2149 W. Sunset Blvd.
Los Angeles, CA  90026

Procedure For Returns
If you need to return an item, please email us at returns@KellygreenHome.com with the details of the item/s you want to return and the reason for the return and we will happily process your return.  You should receive an email with instructions and a Return Authorization Number  within 7 days from the receipt of your request.  If you received a gift from the Kellygreen Home website, your gift will be refunded with a store credit.

Damages
We will do our best to ensure all products arrive in pristine condition, but if for some reason, an item is damaged upon receipt, please email us returns@KellygreenHome.com within five (5) working days of shipment receipt to arrange for a replacement.  Please keep the original item and all shipping / packing material.